Refund policy

Terms and Policies for Custom-Made Products

1. Customization and Order Placement:

• All products offered are custom-made to order.
• Customers are required to provide accurate specifications and details during the order placement process.

2. No Refund Policy:

• Due to the personalized nature of our custom-made products, we do not offer refunds.
• It is the responsibility of the customer to carefully review and confirm the specifications before placing the order.

3. Quality Assurance and Support:

• We ensure the highest quality in the manufacturing of our custom products.
• In the event of any issues or defects, customers are entitled to receive support for up to one year from the date of purchase.

4. Reporting Issues:

• Customers must report any issues or defects within a reasonable time frame after receiving the product.
• Detailed documentation, including photographs, should accompany any issue report to facilitate the resolution process.

5. Resolution Process:

• Our team will review reported issues promptly.
• If the issue is confirmed to be a result of manufacturing defects, we will provide necessary support or replacement.

6. Exclusions:

• This support policy does not cover issues arising from improper use, mishandling, or modifications made to the product by the customer.

7. Communication:

• Customers are encouraged to reach out to our customer support team for assistance with any concerns.
• All communications regarding issues or support should be directed to hello@camperor.com

8. Modification of Terms:

• We reserve the right to modify these terms and policies at any time. Customers will be notified of any changes.

By placing an order with us, customers acknowledge and agree to abide by these terms and policies. For any clarifications or concerns, please contact our customer support team.

Thank you for choosing Camperor for your camping needs.